Privacy Policy

Effective Date: 27/08/2026

TG Developers (“TG Developers”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how TG Developers collects, uses, stores, processes, and protects personal information obtained through our website, TG Developers application (“App”), marketing campaigns, enquiry forms, customer interactions, and related services.

By accessing or using our website or theTG Developers app, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain such consent before processing your personal information.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

Personal Information

Visitors and users of the TG Developers website.
Customers and prospective customers who submit enquiries through our website or marketing campaigns.
Users of the TG Developers application.
Employees, representatives, or authorized users who use theTG Developers app to raise, manage, monitor, or respond to service-related tickets.
Individuals who otherwise interact with TG Developers through our digital platforms.

This Privacy Policy does not apply to third-party websites, applications, or services that may be accessible through links provided on our website or App.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

We may collect:

Name
Mobile/telephone number
Email address
Location information, where required for the relevant service
Project preferences and property-related interests
Company or organization details, where applicable
Information submitted through enquiry or contact forms
Information voluntarily provided during customer or support interactions

Website and Technical Information

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device type and operating system
Pages visited
Date and time of visits
Time spent on the website
Referral sources
Cookies and similar tracking information
Website interaction and usage data

TG Developers app Information

When you use theTG Developers app, we may collect information necessary to provide ticketing and support functionality, including:

Name and contact details
Login or account information
Employee, customer, project, department, or organizational information, as applicable
Ticket details and descriptions of issues raised
Department or category selected for a ticket
Ticket status, priority, timestamps, and resolution details
Comments, responses, and communications associated with a ticket
Documents, images, screenshots, or other files voluntarily uploaded with a ticket
Information relating to the project, property, transaction, or service associated with the ticket
Device information and technical information required to operate and secure the App
App usage and diagnostic information
Notification-related information required to send ticket updates and alerts

We only seek access to device permissions that are reasonably necessary for the functionality of the App. Where applicable, permissions will be requested through the device’s operating system.

3. How We Use Your Information

We may use the information collected through our website, App, and other interactions to:

Respond to enquiries, requests, and customer communications.
Provide information about TG Developers' projects and services.
Schedule project site visits.
Share project information, pricing, brochures, offers, and updates.
Create and manage user accounts for theTG Developers app.
Allow users to raise, track, update, and resolve service tickets.
Route tickets to the appropriate department or authorized personnel.
Communicate ticket status, updates, responses, and resolutions.
Maintain records of customer and service-related interactions.
Improve our website, App, products, services, and customer experience.
Monitor and analyze website and App usage.
Measure and improve the effectiveness of our marketing campaigns.
Detect, prevent, and investigate unauthorized access, misuse, fraud, or security incidents.
Maintain system security and operational integrity.
Comply with applicable legal, regulatory, contractual, and governmental requirements.
Fulfill other purposes that are communicated to you at the time information is collected or for which you provide consent.

4. Cookies and Tracking Technologies

Our website and, where applicable, our digital platforms may use cookies, pixels, SDKs, and similar technologies to enhance user experience, understand user behavior, measure website performance, and evaluate marketing effectiveness.

We may use technologies and services such as:

Google Analytics
Google Tag Manager
Google Ads conversion and measurement technologies
Meta Pixel and related Meta technologies
Other analytics, advertising, attribution, and performance measurement technologies

These technologies may collect information such as browser information, device information, pages visited, interactions, referral sources, and other usage information.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.

Where required by applicable law, we will obtain the appropriate consent before using cookies or tracking technologies that require consent.

5. TG Developers app Notifications

The TG Developers app may send notifications relating to:

Ticket creation
Ticket assignment
Ticket status changes
Requests for additional information
Responses from relevant departments
Ticket resolution
Other important service or account-related communications

These notifications are intended to facilitate the ticketing and support process.

You may be able to control notification permissions through your device settings. Disabling notifications may affect your ability to receive timely updates regarding tickets.

6. Marketing Communications

If you provide your contact information through our website, enquiry forms, marketing campaigns, or other interactions, we may use it to communicate with you regarding:

TG Developers projects
Project information
Pricing details
Brochures
Site visit invitations
Offers and promotions
New project announcements
Other relevant updates

Where required by applicable law, we will obtain the necessary consent for marketing communications.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe/opt-out mechanism provided in the communication.

Please note that even after opting out of marketing communications, we may continue to send essential service-related or transactional communications, including communications relating to tickets, accounts, transactions, or requests made by you.

7. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share personal information where reasonably necessary with:

Internal sales, customer support, execution, finance, documentation, and other authorized teams.
Authorized employees and representatives who require the information to perform their responsibilities.
Service providers supporting our website, App, hosting, cloud infrastructure, communication, analytics, marketing, customer support, or IT operations.
Technology and software service providers involved in operating theTG Developers app.
Professional advisors, auditors, or consultants where reasonably required.
Government, regulatory, law enforcement, or other authorities where disclosure is required or permitted by applicable law.
Parties involved in a corporate transaction, merger, acquisition, restructuring, or transfer of business, subject to applicable legal requirements.

Third-party service providers receiving information from us are expected to process such information in accordance with applicable contractual, security, and legal requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and the service involved, security measures may include:

Access controls
Authentication mechanisms
Role-based access
Secure data transmission
System monitoring
Data backups
Security controls for our website and App
Restricting access to authorized personnel and service providers

Despite these measures, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services and support.
Process and resolve tickets and enquiries.
Maintain business and transaction records.
Fulfill the purposes described in this Privacy Policy.
Comply with applicable legal, regulatory, accounting, or reporting requirements.
Resolve disputes and enforce our agreements.
Prevent fraud, misuse, or security incidents.
Protect our legal rights and interests.

When personal information is no longer required for the relevant purposes and there is no legal or legitimate requirement to retain it, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. User Rights and Choices

Subject to applicable laws and regulations, you may have rights in relation to your personal information, including the right to:

Request access to personal information held by us.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Raise a grievance regarding the processing or handling of your personal information.

Requests may be subject to verification and applicable legal requirements.

To exercise your rights or raise a privacy-related concern, please contact us using the details provided in the Contact Us section below.

11. Account and Ticket Information

Users of theTG Developers app are responsible for maintaining the confidentiality of their login credentials and for ensuring that their account is used only by authorized individuals.

If you become aware of unauthorized access to your account or believe that your account credentials have been compromised, please notify TG Developers promptly.

Information contained in tickets may include business, project, customer, financial, documentation, execution, or other service-related information. Users should avoid submitting unnecessary sensitive personal information in ticket descriptions or attachments unless it is required for resolving the relevant issue.

12. Third-Party Services and Links

Our website or App may contain links to or integrations with third-party websites, applications, payment services, analytics services, communication platforms, or other third-party services.

TG Developers is not responsible for the privacy practices, security, content, or policies of third-party services.

We encourage users to review the privacy policies and terms applicable to third-party services before providing them with personal information.

13. Children's Privacy

Our website andTG Developers app are intended for use by adults and authorized users and are not directed toward children.

We do not knowingly collect personal information from children for independent use of the website or App.

If you believe that a child has provided personal information to us without appropriate authorization or consent, please contact us so that we can take appropriate action.

14. Data Transfers and Processing

Depending on the technology and service providers used by TG Developers, personal information may be processed or stored on systems operated by service providers located within or outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and contractual or security requirements.

15. Changes to This Privacy Policy

TG Developers may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.

Any changes will be published on this page with a revised Effective Date.

We encourage users to review this Privacy Policy periodically to remain informed about how we collect and use personal information.

16. Contact Us

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, you may contact us at:

TG Developers
Phone: +91 9513909517

Email: sales@tgdevelopers.com

Address: 107, 14th Cross, 22nd Main, BTM Layout Stage 2, Bengaluru, Karnataka 560076, India

For matters specifically relating to theTG Developers app, users may also contact the support team through the contact details or support mechanism provided within the App.